Refund & Cancellation Policy

Last Updated: May 2026

At Shree Mahakaleshwar Bhakta Niwas, we strive to offer optimal flexibility to pilgrims traveling to Ujjain for divine purposes. However, to sustain room inventory cycles for other devotees arriving from distant states, we operate a structured cancellation protocol.

By processing advance or booking token amounts over our digital payment touchpoints or calling lines, you agree to the conditions listed herein.

1. Cancellation Brackets & Deductions

Refund metrics are directly dependent on the exact timeframe remaining before your scheduled check-in timeline (12:00 PM on the arrival date):

Cancellation Time Window	Eligible Refund Rate
More than 72 Hours prior to Check-In	100% Refund (Minus gateway processing costs)
Between 24 to 72 Hours prior to Check-In	50% Refund of total room contract value
Less than 24 Hours or No-Show scenario	No Refund (100% Booking forfeiture)

2. No-Show & Amendment Rules

• No-Show Policy: If you do not arrive at the desk by 6:00 PM on the check-in day without an explicit late-arrival call update, the property reserves the right to declare it a No-Show and release the room to waitlisted pilgrims.
• Date Modifications: Requests to adjust your booking dates are subject to inventory availability and seasonal peak surges. Date alterations are processed without additional fees if requested more than 48 hours prior to arrival.

3. Emergency Peak Restrictions (Festivals & Shravan)

During premium devotional periods like Maha Shivratri, Shravan Maas Somvar, or specialized Ujjain festival dates, the cancellation grid remains nullified. Bookings locked for these critical rush windows are strictly non-refundable and non-transferable due to the absolute lack of spot inventory.

4. Processing Timelines

Once a cancellation request is accepted and approved via your registered phone line, the accounting ledger executes the return transfer. Approved refund credits take exactly 5 to 7 operational banking days to show up inside the original funding source (Bank Account, UPI Wallet, or Credit Card layout) used during transaction initiation.

5. Force Majeure Clearances

In conditions where cancellations are caused by sudden state travel blockages, extreme environmental hazards, or sudden temple access closures mandated by government boards, Shree Mahakaleshwar Bhakta Niwas will process complete full value refunds or offer full-credit open stay vouchers valid for use within 12 months.

6. Help Desk Contact

To request a cancellation or claim transaction invoice summaries, please contact our helpdesk with your active room confirmation data:

Helpline Number: +91 9127173328
Support Address: info@shreemahakaleshwarbhaktnivas.in